EA+
MileagePlus United
1-855-744-9658

Medical Emergency Assistance that goes beyond travel insurance for all Members

With our active lifestyles, it's critical to set up a solid back-up plan ... to help you handle almost any crisis, particularly when you travel away from home.

Emergency Assistance Plus® (EA+®) is a crucial safety net that provides services your health and travel insurance generally will NOT cover. This includes:

Medical Evacuation

Medical Assistance

Assistance for Companions

Transportation Home

Risk-Free 30-Day Trial

EA+ HELPS YOU TRAVEL CONFIDENTLY

What would you do if you or your family needed emergency medical transportation due to a heart attack, stroke or allergic reaction and the current hospital you are in is not able to appropriately treat you for your condition, or what if you just lost a prescription? Whether you are traveling across the state, across the country, or across the world and have a medical emergency, Emergency Assistance Plus gives you peace of mind with 24-hour emergency assistance.

You'll feel confident knowing that if you’re alone and become hospitalized, Emergency Assistance Plus will provide a loved one with emergency transportation right to your bedside. Emergency Assistance Plus also protects you from return home flight expenses for your dependent children or grandchildren who are left unattended due to your medical emergency.

Emergency Assistance Plus offers over 20 travel services that are invaluable during a crisis:

Emergency medical evacuation to get you to the facility you need if you are traveling and become hospitalized and your current facility is unable to provide appropriate medical care for your medical condition.

Nurse Escort if deemed medically necessary to accompany you and monitor your condition during your travels home.

Vehicle return if you are unable to drive home due to your documented medical emergency.

Emergency cash advance for unexpected medical bills, against a valid credit card.

Assistance replacing lost or stolen travel documents.

Our no-obligation money-back guarantee allows you a full 30-day examination period. Wherever you go, Emergency Assistance Plus goes with you. Enroll Now and protect yourself and your loved ones today!


This is only an outline of the plan's features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read your Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Click here to view a sample of the EA+ Plan details. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

EA+ Helps Summer Vacationer

 
My wife and I went to Arizona to visit family and early into the trip I began to experience severe abdominal pain. We went to the hospital and I was admitted for an emergency colectomy. The procedure lead to a total of four weeks recovery over two different hospitals... read more
Kevin Mathers
Durham, NC
 

HOW EA+ HELPS YOU HANDLE EMERGENCIES

Why face an emergency alone or waste time searching through the Internet late at night?

EA+ steps in to help you with more than 20 emergency and medical services ... to help you focus on your recovery and NOT on the costs (or even details like lining up second opinions or flying a loved one home). Take a look at everything EA+ does for you:

MEDICAL EVACUATION

  • Emergency Medical Monitoring by an EA+ medical expert to make sure you get the appropriate care in a medical emergency.
  • Air Ambulance or Emergency Medical Evacuation if deemed medically necessary to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition.
  • Medical Specialist sent to you if your condition can’t be evaluated by phone and you cannot be moved and local treatment is unavailable.
  • Continuous Updates to a designated family member and/or a physician to keep them informed during your medical emergency.

MEDICAL ASSISTANCE

  • Transfer of Insurance Information to Medical Providers to assist with admission and to ensure your medical care is not delayed or denied.
  • Guarantee of Medical Payments paid directly to the hospital or physician against a valid credit card to keep your medical care going.
  • Prescription Replacement Assistance if your medications are lost or stolen.
  • 24-Hour Doctor/ER/Dentist/Attorney Locator Assistance to help you quickly find a professional no matter where you are in the world.
 

ASSISTANCE FOR COMPANIONS

  • One Round-Trip Economy-Class Airline Ticket to bring a loved one to your bedside if you’re traveling alone and become hospitalized.
  • Hotel Room for your traveling companion while you are hospitilized awaiting Transportation After Stabilization.
  • Airfare Home for Dependent Children or Grandchildren who are left unattended if you’re unable to care for them due to your hospitalization.
  • Emergency Message Forwarding Assistance if you are unable to reach a family member or traveling companion during an emergency.
  • Pet Care and Return Home if you’re traveling with a pet and cannot care for them due to an accident or illness.
  • Ticket Home for three (3) Traveling Companions if EA+ evacuates you from one hospital to another, transports you home, or you pass away while away traveling.

TRANSPORTATION HOME

  • Transportation Home after hospitalization via a one-way airline ticket, arranged and provided by EA+.
  • Nurse Escort provided if deemed medically necessary to provide continued medical care during your trip home.
  • Return of Deceased Remains service to bring your body home if you pass away while traveling.
  • Hotel or Convalescence Stay after you have been discharged from a hospital and are awaiting medical clearance to travel home under Transportation After Stabilization
  • Vehicle Return if you can’t drive your vehicle back home because your documented medical emergency prohibits it and your companion can’t drive it either.

OTHER VITAL TRAVEL ASSISTANCE AVAILABLE TO EA+ MEMBERS INCLUDES:

  • Destination Intelligence regarding weather, travel, health, inoculations, travel restrictions, and special events.
  • Real-time Security Intelligence in the event you feel threatened by political unrest, social instability, weather conditions, or health hazards.
  • Emergency Cash Advance Assistance (against a valid credit card) if your wallet is lost or stolen.
  • Lost Luggage Assistance helps you track down any lost luggage.
  • Document Replacement Assistance if important documents like your passport, driver's license, or birth certificate are lost or stolen during your trip.
  • Language Interpretation Assistance to connect you with an interpreter over the phone if you're traveling in a foreign country and require assistance for medical emergencies.
  • Assistance Making Flight Arrangements, securing visas, and with other logistics if you decide to leave a threatening situation.

This is only an outline of the plan's features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read your Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Click here to view a sample of the EA+ Plan details. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

Member Only: $114.00
(Non-member rates: (Non Member price $179.00))
Member & Family $144.00
(Non-member family rates: (Non Member price $209.00))

EA+ Enrollment Guarantees:

Full protection for yourself — regardless of your age, there are no medical questions to answer - you cannot be turned down

Full protection for your family — with a Family Membership, spouse and dependent children cannot be turned down

30-Day Risk-Free Trial — cancel within 30 days, and your entire payment will be refunded, as long as you haven't used the services

Terms:

There are many ways EA+ helps protect you from medical mishaps. But to keep the price reasonable, there are some restrictions you should know about. For example, your trip must be for reasons other than medical. You're not protected if your trip is just for treatment at a distant clinic or hospital. Also, EA+ is not a substitute for your medical insurance. Your regular insurance pays for your medical care. EA+ provides for all the extra services described in these materials, which help ensure you get an accurate diagnosis and proper ongoing care. Plus, EA+ helps make sure you get home quickly and safely if need be. And because EA+ is a membership, there are no claims for reimbursement — we make all of the arrangements for you!

This is only an outline of the plan's features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read your Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Click here to view a sample of the EA+ Plan details. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

Emergency Assistance Plus® and EA+® are trademarks belonging to Worldwide Rescue & Security, Inc., and are used with permission.

Watch your mailbox for special offers throughout the year.

 

About EA+

EA+ provides medical and travel assistance, by supplying travelers with emergency protection and services when they are away from home. Our global response center is part of a network that offers customized medical, security and travel assistance to more than 10 million travelers 24 hours a day, 365 days a year.

Our provider is the US affiliate of the International Assistance Group, the largest network of medical assistance providers world-wide. This collaborative network delivers 60 medical and travel assistance companies with response centers worldwide on 6 continents, and access to over 1,500 air ambulances throughout the world.

The expert staff available to our members is experienced in directing and advising in any given situation. Our in-house medical teams of doctors, nurses and emergency physicians, qualified in an extensive range of specialties, deliver best practice referral, advisory and medical case management services.

This experienced, multi-lingual team manages thousands of medical cases per year, assuring that members receive appropriate medical care, no matter their destination and that they are transported home in a safe and timely manner. With such resources EA+ is able to satisfy today's unique travel demands while delivering remarkable service.

Since 1996, Emergency Assistance Plus (EA+) has protected more than one million members traveling around the world by offering the peace of mind that they can count on us during an emergency. Our global response center is available 24/7/365 to provide our members with the help they need and then get them back home. The EA+ network of providers offers customized medical, security, and travel assistance to millions of travelers, using our expertise to determine the best method to safely return our members home. EA+ is offered by Worldwide Rescue & Security, Inc. (WRS) a leading provider of emergency travel, rescue and security products to members of affinity clubs, airline loyalty programs, professional organizations, auto clubs and alumni associations. WRS is part of the AGIA Affinity Services family of companies, and together have over 60 years’ experience providing products and services to our members during times of need. WRS focuses on providing all EA+ members with a world class customer experience, while successfully fulfilling our product promise.

EA+ is committed to getting you the help you need, when you need it and getting you back home.

Our Service

Customized medical, security and travel assistance 24 x 7, 365 days a year

Access to a network of 32 medical assistance companies located over 5 continents

53 response centers throughout the world

Access to over 1500 air ambulances worldwide

Medical teams responsible for continual monitoring of travelers around the world receiving medical attention

Expert staff focused on delivering a quality service

Over 70 languages spoken

In depth knowledge of local cultures and procedures

Effectively respond to over 85,000 calls daily

Endorsed by nationally recognized organizations

Frequently Asked Questions and Answers

  1. How does EA+ work with my medical insurance?
  2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
  3. Are there any restrictions about which countries I can visit and still be covered?
  4. How do I use EA+ once I activate full privileges?
  5. What services does EA+ offer to me when I am planning a trip?
  6. Who decides if I should be transported?
  7. In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?
  8. What if I see a doctor outside of the U.S. who will only accept cash?
  9. Who is included under the Emergency Assistance Plus family plan?
  10. Do my spouse/domestic partner and I have to be traveling together to be covered?
  11. What if I have my kids or grandkids traveling with me, will they be cared for?
  12. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
  13. If I become hospitalized while traveling alone, will EA+ get a family member to me?
  14. What about my vehicle, will it be left stranded if I am flown home?
  15. I’d rather have someone I know drive my RV/vehicle back home for me. Can EA+ arrange for that?
  16. Who is Worldwide Rescue & Security?

  1. How does EA+ work with my medical insurance?

    EA+ is an important stop-gap between what your medical plan covers and emergency medical services most health insurance plans never cover. If you become sick or injured while traveling and are admitted to the hospital, EA+ provides emergency medical evacuation to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition, or gets you home once you are stable enough to travel after your medical emergency. EA+ arranges for medical experts to oversee your treatment and even helps your loved ones stay informed with a 24-hour toll-free emergency relay service.

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  2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?

    The fastest way to enroll is over the phone. Enrollments made over the phone are processed within 1 business day. If your email address is provided at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3 business days of your enrollment being processed. If you need your Member Guide or EA+ I.D. card sooner, please call our Customer Service team at the number at the top of this page for assistance.

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  3. Are there any restrictions about which countries I can visit and still be covered?

    If you are traveling in a country on the OFAC-sanctioned list, you are not covered by EA+. If you’re unsure of the status of a country in which you are planning to travel please visit www.emergencyassistanceplus.com/OFAC to view a current list of countries with OFAC-sanctioned restrictions.

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  4. How do I use EA+ once I activate full privileges?

    Your official EA+ Identification Card will be mailed to you in your Welcome Kit as soon as you complete your enrollment. This customized I.D. card lists the emergency phone numbers to call. (You'll want to keep this I.D. card in your wallet. Most people tuck it right next to their medical plan I.D. card.)

    Then if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. EA+ will immediately jump in from there and begin monitoring your care. It's very important to make sure that all family members are aware that you have EA+ in the event you are unable to communicate with medical personnel, as EA+ must arrange all transportation services.

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  5. What services does EA+ offer to me when I am planning a trip?

    If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas, and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence — vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.

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  6. Who decides if I should be transported?

    The EA+ medical team will make the determination after reviewing your medical records and may consult with the treating physician, if necessary. Note: Hospitalization is a requirement to be eligible for emergency medical evacuation services under your EA+ Plan.

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  7. In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?

    This is determined on a case by case basis, depending on the location and the patient's specific condition. The member will only be moved to another hospital when the first hospital is not medically appropriate for the patient’s condition.

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  8. What if I see a doctor outside of the U.S. who will only accept cash?

    EA+ can help you secure emergency cash transfers for unexpected medical bills, against a valid credit card.

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  9. Who is included under the Emergency Assistance Plus family plan?

    As long as you sign up for the family plan, all family members who meet the definition of dependent are eligible for EA+ services: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree: or adult child(ren) or grandchild(ren) with mental or physical disabilities who are solely dependent for maintenance and support. Children include natural children, stepchildren, and legally adopted children. They must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you. If traveling on a trip without you, Dependents are covered provided the trip does not exceed ninety (90) days.

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  10. Do my spouse/domestic partner and I have to be traveling together to be covered?

    No. If you are enrolled in the family membership, your spouse/domestic partner is protected by EA+ whether or not he or she is traveling with you. The family membership gives them access to the exact same services as the primary member.

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  11. What if I have my kids or grandkids traveling with me, will they be cared for?

    Yes, if you are traveling with your minor kids or grandkids and they would be left unattended due to your hospitalization, EA+ will arrange and provide transportation to get them home. If need be, EA+ will also provide a qualified escort to see they get home safely.

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  12. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?

    If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be arranged and provided by EA+. Each family member must meet the definition of spouse, domestic partner, or dependent.

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  13. If I become hospitalized while traveling alone, will EA+ get a family member to me?

    Yes, if you become hospitalized and need to remain hospitalized and it is determined you would benefit from a family member being with you, EA+ will arrange and provide one round-trip ticket for anyone you choose to come to your bedside, even if you are on the other side of the world.

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  14. What about my vehicle, will it be left stranded if I am flown home?

    If your documented medical emergency stops you from driving your personal vehicle, including a motorcycle or RV, back home and your companion can't drive it either, EA+ will get it back home for you, anywhere in North America.

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  15. I’d rather have someone I know drive my RV/vehicle back home for me. Can EA+ arrange for that?

    Yes, if the EA+ medical team deems you stable enough to travel as a passenger in your RV and you would prefer to have a friend or family member drive it home, we will arrange and provide for that.

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  16. Who is Worldwide Rescue & Security?

    Worldwide Rescue & Security, Inc. (WRS) is a leading provider of emergency travel, rescue and security products to members of affinity clubs, airline loyalty programs, professional organizations, auto clubs, and alumni associations. WRS is part of a network that offers customized medical, security, and travel assistance to millions of travelers, 24/7/365 days a year. WRS is part of the AGIA Affinity Services family of companies, and together we have over 60 years’ experience providing products and services to our members during times of need. Our flagship product, Emergency Assistance Plus, focuses on providing all members with a world class customer experience, while successfully fulfilling our product promise.

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Contact EA+

Enrollment/
Sales Questions
1-855-744-9658 (toll-free)
 
For Emergency Assistance
IF YOU ARE EXPERIENCING A MEDICAL OR TRAVEL EMERGENCY: please call 911 first. Once you have been admitted to the hospital, contact EA+ as soon as possible.

Assistance is available 24/7/365.

1-866-816-2073 (if in the U.S.)
1-603-328-1752 (if outside the U.S.) Question Mark
X

International Collect Call

To call collect, dial an international operator (numbers for international operators vary by country) and tell them you"d like to make a collect call to the United States.

If you cannot locate an international operator, please call 001-603-328-1752 directly and advise the EA+ coordinator that you"d like a call back and provide the best number to reach you at. We will call you back immediately.

 
Customer Service/
Billing inquiries
1-855-744-9657 (toll-free)

Hours of Operation:
Monday - Friday
8am - 7pm Eastern
 
Mail
EA+ Office of Administration
PO Box 47150
Phoenix, AZ 85068
 
My Account
My Account offers you the ability to securely manage your account
including making a payment and updating your personal information.

An Example of How EA+ Works

Donald and his wife Sharon were off to see their grandkids. Like most grandparents, they were thrilled to see their grandkids grow up. To see them develop their personalities, and interests. To listen to their stories. And, in turn, to see them listen, wide-eyed, to stories the "grown-ups" had to tell.

But alas, like for many grandparents today, the kids weren't close by. For Donald and Sharon it was a drive of 850 miles from their home in Sarasota, Florida. So, it was a couple of days on the road, there and back. But they didn't mind. The journey was pleasant enough. They took their time. And the prize at the end of it — time with the grandkids — made it all worthwhile.

They stopped for their first night at their favorite inn in Kennesaw, Georgia. At breakfast the next morning, Donald was feeling a little light-headed. He figured it was due to the upcoming excitement of seeing the grandkids. But then he began to feel some pain in his left arm. And then more pain in the center of his chest.

Sharon realized at once what was happening. Donald was having a heart attack! Sharon called 9-1-1. Within 15 minutes Donald was in an ambulance racing to the local hospital. Donald made it okay and was placed in Intensive Care. And then Sharon sat down in the Waiting Room ... and thought, "Now what?"

But, luckily, Sharon didn't have to think too long. She and Donald had recently signed up for Emergency Assistance Plus® (EA+®). And this proved to be their savior this day!

You'll understand what EA+ does when you see what happened next.

Sharon called EA+ toll-free to explain the emergency. EA+ immediately took over on Donald and Sharon's behalf. The EA+ medical experts spoke with the heart specialist at the hospital. They discussed Donald's condition and treatment and acted as a "second opinion" just to be sure Donald was getting proper care. By now Donald was stabilized and out of danger. But the trip was over. It was agreed by the treating physician that Donald still needed continuing long-term care which the hospital in Kennesaw couldn't provide. So it would be best for him to return home to Florida as soon as possible. But how?

It wasn't safe to let Donald drive; and Sharon wasn't able to. What's more, a nurse escort was medically necessary for Donald to return home safely.

So EA+ provided a nurse escort and promptly arranged a flight home for all three: Donald, Sharon, and the nurse. This included transport from the hospital to the plane; and from the plane to Donald's local hospital in Sarasota. All the while, the nurse monitored Donald’s vital signs, medication and oxygen levels.

EA+ took care of everything — even the stranded car. EA+ sent an experienced driver to pick it up at the inn in Kennesaw, then drive it (carefully!) the 533 miles back to Donald and Sharon's home in Sarasota.

All this was done at NO CHARGE to Donald and Sharon. EA+ took care of everything — the medical supervision by EA+ medical experts, the nurse escort, Donald and Sharon's tickets home and the return of the car.

This is only an outline of the plan's features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read your Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Click here to view a sample of the EA+ Plan details. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

30-Day Risk Free Trial

Register for Emergency Assistance Plus (EA+) today and your EA+ Identification Cards will arrive with your Welcome Kit in the mail. Take 30 days to review the EA+ program at your convenience. If you're not fully satisfied for any reason just call us at 1-855-744-9657 and you will receive a full refund as long as you have not used the services.