Emergency Assistance Plus
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Plan and membership resources for EA+ cardholders

Member Center

If you have a question about membership, EA+ plans or services, or you’re in need of other membership support, we’ve got you covered.  

Frequently Asked Questions

You’ve got questions and we’ve got answers.

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EA+ is an important stop-gap between what your medical plan covers and emergency medical transportation services most health insurance plans never cover. If you become sick or injured while traveling and are admitted to the hospital, EA+ provides emergency medical evacuation to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition or gets you home once you are discharged from the hospital and stable enough to travel. EA+ arranges for medical experts to oversee your treatment and even helps your loved ones stay informed from afar with a 24-hour toll-free emergency relay service.

Emergency Assistance Plus is not a health insurance policy and does not cover hospital or medical bills if you are hospitalized while traveling. EA+ provides medical assistance and transportation services if you are hospitalized while traveling domestically or abroad. Depending on your destination’s requirements, we recommend researching international health insurance plan options using www.SquareMouth.com or www.InsureMyTrip.com.

We’re proud to say that EA+ has continued to provide assistance to members who are traveling away from home either domestically or abroad, before and during the COVID-19 pandemic. Should any of our members find themselves hospitalized with COVID-19 while traveling away from home, we will continue to assist in getting them home as quickly and safely as possible, within the following guidelines:

If at the time of your departure your destination has a U.S. Department of State Level 4 Travel Advisory due to COVID, any request for transportation caused by or resulting from COVID will not be provided.

If your destination has a level 1, 2 or 3 Travel Advisory due to COVID at the time of your departure, transportation requests will be considered in accordance with the rules and regulations of your membership.

We strongly recommend you research your destination before departing. You can check the current Travel Advisory list by clicking here.


Should you need assistance with any aspect of your membership or have questions about your plan and its affiliated services, our Member Care Team specialists are here to help.

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