How It Works

• Using the emergency phone numbers printed on the back of your EA+ membership ID card, call us. (You can also find those emergency numbers here.).
• You’ll receive intake forms from one of our U.S.-based assistance coordinators, which you and the hospital’s attending physician must fill out. These forms aren’t mere bureaucratic protocol. Instead, they ensure that we receive all the pertinent information to better understand your situation and your needs. Because of that, these forms must be completed and returned to us before we can provide any transportation services.
• Once those forms are received, the EA+ Medical Director will review the paperwork, then consult with your attending physician to ensure that the hospital can provide the specific medical care that you need. Should we deem that you need to be transported to a different hospital, EA+ will make all the necessary arrangements, including reserving you a bed at the closest capable facility and lining up transportation to that new hospital. (If your situation requires immediate transfer to a different hospital and the admitting facility has already made those arrangements, we won’t interfere, as expediency is crucial in these instances.)
• When the time comes for your discharge from the hospital, EA+ will arrange your transportation. If your condition has improved enough to return home, we’ll arrange and provide commercial airfare with as many as two nurse escorts, if necessary. Should you need additional medical care, and your condition doesn’t allow for commercial travel, we’ll provide for you an air ambulance (if deemed medically necessary) to a qualified rehabilitation center nearest your home.
• If you experience a medical emergency while on a road trip and your condition prevents you and everyone else in your traveling party from driving your vehicle home, Emergency Assistance Plus will provide a family member, friend, or a professional driver with one-way, economy airfare to the location of your vehicle so that they can return your vehicle to your home.

*Visiting the Emergency Room does not qualify as being admitted.
The services outlined above represent the services of an EA+ Essential membership. You may be eligible for additional services, should you enroll in the EA+ Premier plan.