Emergency Assistance Plus
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Member Experience Survey

Supported by a global response center, Emergency Assistance Plus provides the peace of mind that members need to travel with confidence – no matter where their journeys may lead.

Your Feedback Matters

Here at EA+, meeting the needs of our members is at the heart of what we do. As someone who recently experienced our services firsthand, we truly value your opinion. We actively use feedback to improve our customer experience & provide the best possible service to our members. It should take less than 10 minutes to complete and helps ensure we are providing the highest-quality services to members.

Level 1 of 5 – Tell Us About Yourself

Tell Us About Yourself

10 digits beginning with a “55” “75” or “95”

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Angela S., California

I Put EA+ On Autopay to Make Sure I am Never Without It

“Recently, on my way to Tampa, my first flight was late getting into Phoenix for my connection.  I was running to make it to my next flight, which was 38 gates away, stubbed my toe on the carpet and fell hard.  When I tried to get up, my leg wouldn’t support me, and I fell again.  Luckily, one of the airport employees came by with a wheelchair.  With the help of bystanders, I was able to get in the chair, and was whisked to my airplane.  I managed to get to my seat by using the handle of my carryon suitcase as a crutch and …”
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