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Privacy Policy

Privacy Policy
You want to keep your personal information, well, personal. The EA+ program administrator understands this and we work hard to keep information about your use of this website safe. Protecting your privacy when you use this website is our way of ensuring your trust in the programs we offer.

In order to operate the emergencyassistanceplus.com Bill Payment service and to reduce the risk of fraud, emergencyassistanceplus.com (or "we" or "us") must ask you to provide us with information about yourself and your credit card and/or bank account. This Privacy Policy describes the personal information we collect and how we use that information that you may provide through this website. This notice contains the following sections:

   1. Personal Information We Collect
   2. How We Use Your Personal Information
       A. Internal Uses
       B. Disclosure to Third Parties
   3. Do Not Track
   4. Email
   5. Links to Other Sites
   6. Questions About Your Information
   7. California Consumer Privacy Act: Privacy Policy for California Residents
       A. Sale of Personal Information
       B. Your Rights Under the California Consumer Privacy Act
       C. Personal Information We Collect, Sources and How We Use It
       D. Exercising Your Rights as a California Consumer
   8. Revisions and Notification of Changes

California residents can reference Section 7 to find specific information about their privacy rights under the laws of the state of California.

We take the privacy of your personal information very seriously and we will use your personally identifiable information only in accordance with the terms of this Privacy Policy. Personally Identifiable Information (“Personal Information”) means any information that could reasonably be used to identify you, including your name, address, birth dates, financial information, telephone number, social media contact information, or any combination of information that could be used to identify you. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail below, there are limited circumstances in which some of your information will be shared with third parties under strict restrictions, so it is important for you to review this Policy. This Privacy Policy applies to all services that are offered through the website.

By accepting this Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. By consent, you are acknowledging that you have read and understood this Privacy Policy and agree to be bound by it. If you do not agree with the terms of the Privacy Policy, please do not access our website. This Privacy Policy is incorporated into and subject to the terms of the website Terms of Service. The following discloses our website information gathering and use practices and is limited to the protection and use of personal information collected by us in the online environment. Your access to and use of our website are subject to this Privacy Policy and any other terms of use or policies posted by us.

Please review this privacy statement carefully to understand what information we collect on the website, how it is used, and how you can work with us if you have a concern about your privacy. Please note that this website is not designed for use by children nor does the website seek to collect information on children who may visit the site.

1. Personal Information We Collect

There is an opportunity on our website for you to voluntarily provide us with personal information for inquiring about EA+’s business. For example, we will need personal information from you when you submit a question online, or request product information. This information includes your name and e-mail address. We use your voluntarily provided personal information to provide you exceptional service and to create a more meaningful visit for you at this website.

By providing us with personal information so we may assist you on this website, you are "opting-in" to receive future communication from emergencyassistanceplus.com concerning information on products, promotions, or other services that we believe would be of interest to you. If, at any time, you receive a communication from the website that is unrelated to a transaction you have initiated and you would like not be contacted again, please contact us using the procedures outlined below under "Questions About Your Information" to "opt-out" from future communications.

We reserve the right to use your personal information for market research purposes to better serve you but we will not sell your voluntarily provided information and will not share it with unauthorized persons or organizations.

When you visit this website, we collect and store non-identifying information about your visit. The information we collect may include the time and length of your visit, the pages you look at on our site, and the site you visited just before coming to ours. We may also record the name of your Internet Service Provider (ISP) or your Internet Protocol (IP) Address. We use this aggregate information to measure site activity as well as to generate ideas for enhancing our website to serve you. This information is not specific to any individual and is anonymized to prevent personal identification.

2. How We Use Your Personal Information

A. Internal Uses

We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order to provide our services, process your transactions, and provide customer service. We provide access to personal information about our customers only to those employees who require it to provide our services, process customer payments and provide customer service.

I. Cookies. We may utilize website cookies to collect this information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computer and stored on your computer’s hard drive. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies on our website and use them to recognize you when you return to our website. You may set your browser so that it does not accept cookies; however, certain features of our sites may not function properly or be available if your browser is configured to disable cookies.

II. Web Beacons. Some pages on our site, as well as pages where our banner ads appear, and certain emails we send, may contain electronic images known as Web beacons, or single-pixel GIFs. These Web beacons collect certain types of non-personally identifiable information, such as a visitor's cookie number, time and date of a page view, and a description of the page where the Web beacon is placed. The Web beacons are used to compile and aggregate statistics that help us improve the effectiveness of our advertising and make our site easier to use. The information collected using these Web beacons does not identify individual users to our site.

B. Disclosure to Third Parties

This website does not sell or rent any of your personal information to affiliates or unaffiliated third parties. We will not share any of your personal information with third parties except in the circumstances described below or with your permission.

• We disclose personal information with third parties that we in good faith believe is appropriate to cooperate in investigations of suspected fraud or other illegal activity, situations involving potential threats to the physical safety of any person, or to conduct investigations of violations of the website’s Terms of Use or the Terms of Service Agreement, or as otherwise required by law.

• Certain federal, state and local laws or government regulations may require us to disclose non-public personal information about you. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.

• We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

• As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to personal information maintained by us, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended.

• As otherwise permitted by federal or state law.

3. Do Not Track

Some internet browsers offer the user a “Do Not Track” technology. The Do Not Track (DNT) header is the HTTP header field DNT that requests that a web application disable either its tracking or cross-site user tracking of an individual user. At the current time, this website does not have the capability of recognizing a “Do Not Track” request.

4. Email

The website does not automatically recognize your e-mail address. You only receive e-mail from us if you check a box indicating an interest in a particular e-list or if you provide an e-mail address for a customer service inquiry and need an answer via e-mail. We collect the e-mail addresses of those who communicate with us via e-mail and online forms, including those who specifically check a box to subscribe on our online forms (for example, request for information on this website). Any user who signs up for e-mails can unsubscribe or manage his/her subscription by linking to the personal URL e-mailed to all subscribers. Every e-mail sent also includes information about how to stop receiving e-mails from us.

We do not share the e-mail addresses we collect with similar benefits organizations.

5. Links to Other Sites

For the convenience of our visitors and customers, this website may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This Privacy Policy applies only to information collected by this website.
6. Questions About Your Information

If you have any questions about this privacy policy or your personal information, please contact EA+ customer service at 1-877-883-1998. You may also use our secure Customer Service section of this site to submit any questions you may have. If you would prefer to communicate with us by regular mail, please use the following address:

EA+ Office of Administration
P.O. Box 9159
Phoenix, AZ 85068-9159
To protect your privacy, any personal information we obtain from you is protected using the best available technology. Your product information requests are encrypted when sent to our customer service center for fulfillment; we use a secure server to safeguard the information you provide to us when asking a customer service question and when you enroll online; and all online enrollment information fulfilled by our customer service center is protected by Secure Socket Layer (SSL) technology to ensure your data is encrypted and safe from view by unauthorized parties.

In order to ensure secure web pages in your browser using SSL, we've acquired a security certificate from one of the Internet's leaders in secure web technology verification. The Security Certificate SecureSite seal ensures that we are handling all of your transaction information securely and with the utmost care.

7. California Consumer Privacy Act: Privacy Policy for California Residents

This section describes the rights of California residents under the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA requires that we provide privacy information to California residents and we use this separate section to ensure compliance with the CCPA’s requirements.

A. Sale of Personal Information

Personal Information is information that identifies, relates to or could reasonably be linked with a particular California resident or household. We do not sell your personal information. The CCPA requires disclosure of this fact.

B. Your Rights Under the California Consumer Privacy Act

I. Rights and Choices Regarding Personal Information Disclosures

You may have the right to request that we disclose certain information to you about our collection and use of personal information over the last twelve months.

Once we receive and confirm your verifiable consumer request, we will disclose to you the following: a.) the categories of personal information we collected about you; b.) the categories of sources for the personal information we collected about you; c.) our business or commercial purpose for collecting or selling that personal information; d.)the categories of third parties with whom we share that personal information; e.) the specific pieces of personal information we collected about you; and f.) if we sold or disclosed your personal information for a business purpose certain list information will be disclosed.

II. Right to Opt-Out

EA+ does not sell your personal information, and is therefore not required to create an opt-out option.

III. Right to Non-Discrimination

EA+ will not discriminate against you for exercising any of your rights under the CCPA. Examples of discrimination could be charging you inflated rates, denying you service or delivering a poor level of customer service for exercising your rights. Any acts of discrimination are prohibited by the CCPA and EA+ will not engage in them.

IV. Right to Delete Personal Information

You have the right to request that we delete the personal information that we have collected about you. We will comply with all requests, except in cases where such deletion would render your requested product unusable, in which case EA+ will work closely with you to achieve satisfactory results. EA+ may also deny data deletion requests if legal or regulatory obligations prevent us from doing so or if we have reason to believe the request is fraudulent.

C. Personal Information We Collect, Sources and How We Use It

Sections 1 and 2 of our privacy policy outline the personal information we collect, its sources and how we use it for all consumers we interact with, including California residents. In effect, it is used to provide and manage products and services we provide and support our everyday operations, including risk management, legal and compliance requirements.

D. Exercising Your Rights as a California Consumer

You, or a person authorized by you to act on your behalf, or an entity registered with the California Secretary of State and authorized by you to act on your behalf, can make a request regarding your personal information under the CCPA. You may also make a request on behalf of your minor child.

If you would like to exercise your right to request a copy of your personal information or your right to delete your personal information, please contact EA+ customer service by calling 1-877-883-1998. You may also use our secure Customer Service section of this site to submit any questions you may have, or utilize regular mail by using the following address:

EA+ Office of Administration
P.O. Box 9159
Phoenix, AZ 85068-9159
8. Revisions and Notification of Changes

We reserve the right to change or supplement this Privacy Policy at any time by posting the changes on this website. By using this website, you accept the terms and conditions of this Privacy Policy and you agree to review this Privacy Policy from time to time to stay informed of changes that may occur. This Privacy Policy also applies to personal information that we maintain on former customers. If we make any changes regarding disclosure of personal information to third parties, we will attempt to contact you prior to the date the modified policy is scheduled to take effect. We will post notice of the new Privacy Policy from the privacy links on our website. Your use of the website following such change constitutes your agreement to follow and be bound by the Privacy Policy as changed.

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