FAQs Page Header
1. How does EA+ work with my medical insurance?
EA+ is an important stop-gap between what your medical plan covers and emergency medical services most health insurance plans never cover. If you become sick or injured while traveling and are admitted to the hospital, EA+ provides emergency medical evacuation to get you to a more appropriate hospital if your current facility can’t properly treat your medical condition, or gets you home once you are stable enough to travel after your medical emergency. EA+ arranges for medical experts to oversee your treatment and even helps your loved ones stay informed with a 24-hour toll-free emergency relay service.
2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
The fastest way to enroll is over the phone. Enrollments made over the phone are processed within 1 business day. If your email address is provided at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3 business days of your enrollment being processed. If you need your Member Guide or EA+ I.D. card sooner, please call our Customer Service team at the number at the top of this page for assistance.
3. Are there any restrictions about which countries I can visit and still be covered?
If you are traveling in a country on the OFAC-sanctioned list, you are not covered by EA+. If you’re unsure of the status of a country in which you are planning to travel please visit www.emergencyassistanceplus.com/OFAC to view a current list of countries with OFAC-sanctioned restrictions.
4. How do I use EA+ once I activate full privileges?
Your official EA+ Identification Card will be mailed to you in your Welcome Kit as soon as you complete your enrollment. This customized I.D. card lists the emergency phone numbers to call. (You'll want to keep this I.D. card in your wallet. Most people tuck it right next to their medical plan I.D. card.)
Then if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. EA+ will immediately jump in from there and begin monitoring your care. It's very important to make sure that all family members are aware that you have EA+ in the event you are unable to communicate with medical personnel, as EA+ must arrange all transportation services.
5. What services does EA+ offer to me when I am planning a trip?
If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas, and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence — vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.
6. Who decides if I should be transported?
The EA+ medical team will make the determination after reviewing your medical records and may consult with the treating physician, if necessary. Note: Hospitalization is a requirement to be eligible for emergency medical evacuation services under your EA+ Plan.
7. In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?
This is determined on a case by case basis, depending on the location and the patient's specific condition. The member will only be moved to another hospital when the first hospital is not medically appropriate for the patient’s condition.
8. What if I see a doctor outside of the U.S. who will only accept cash?
EA+ can help you secure emergency cash transfers for unexpected medical bills, against a valid credit card.
9. Who is included under the Emergency Assistance Plus family plan?
As long as you sign up for the family plan, all family members who meet the definition of dependent are eligible for EA+ services: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree: or adult child(ren) or grandchild(ren) with mental or physical disabilities who are solely dependent for maintenance and support. Children include natural children, stepchildren, and legally adopted children. They must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you. If traveling on a trip without you, Dependents are covered provided the trip does not exceed ninety (90) days.
10. Do my spouse/domestic partner and I have to be traveling together to be covered?
No. If you are enrolled in the family membership, your spouse/domestic partner is protected by EA+ whether or not he or she is traveling with you. The family membership gives them access to the exact same services as the primary member.
11. What if I have my kids or grandkids traveling with me, will they be cared for?
Yes, if you are traveling with your minor kids or grandkids and they would be left unattended due to your hospitalization, EA+ will arrange and provide transportation to get them home. If need be, EA+ will also provide a qualified escort to see they get home safely.
12. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be arranged and provided by EA+. Each family member must meet the definition of spouse, domestic partner, or dependent.
13. If I become hospitalized while I am traveling alone will EA+ get a family member to me?
Yes, if you become hospitalized and need to remain hospitalized and it is determined you would benefit from a family member being with you, EA+ will arrange and provide one round-trip ticket for anyone you choose to come to your bedside, even if you are on the other side of the world.
14. What about my vehicle, will it be left stranded if I am flown home?
If your documented medical emergency stops you from driving your personal vehicle, including a motorcycle or RV, back home and your companion can't drive it either, EA+ will get it back home for you, anywhere in North America.
15. I'd rather have someone I know drive my RV/vehicle. Can EA+ arrange for that?
Yes, if the EA+ medical team deems you stable enough to travel as a passenger in your RV and you would prefer to have a friend or family member drive it home, we will arrange and provide for that.
16. Who is Worldwide Rescue & Security?
Worldwide Rescue & Security, Inc. (WRS) is a leading provider of emergency travel, rescue and security products to members of affinity clubs, airline loyalty programs, professional organizations, auto clubs, and alumni associations. WRS is part of a network that offers customized medical, security, and travel assistance to millions of travelers, 24/7/365 days a year. WRS is part of the AGIA Affinity Services family of companies, and together we have over 60 years’ experience providing products and services to our members during times of need. Our flagship product, Emergency Assistance Plus, focuses on providing all members with a world class customer experience, while successfully fulfilling our product promise.