1. How does EA+ work with my medical insurance?
EA+ is an important stop-gap between what your medical plan covers and emergency medical services most health insurance plans never cover. EA+ provides for emergency medical or ambulance evacuation, to get you to a medically appropriate facility if medically necessary, or home once you are stable enough to travel after your medical emergency. It arranges for medical experts to oversee your treatment and even helps your loved ones stay informed with a 24-hour toll-free emergency relay service.
2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
The fastest way to enroll is over the phone at 1-866-863-4460. Enrollments made over the phone are processed within 1 business day. If you provide(d) your email address at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3-4 business days of your enrollment being processed. If you need your Member Guide or Identification Card sooner, please call our Customer Service team at 1-800-500-0685 for assistance.
3. Are there any restrictions about which countries I can visit and still be covered?
Yes. If you are traveling in a country on the OFAC-sanctioned list, you are not covered by EA+. If you’re unsure of the status of a country you are planning to visit, call us before your trip to ensure you will be covered at your destination. Please visit www.emergencyassistanceplus.com/OFAC for a current list of countries with OFAC-sanctioned restrictions.
4. How do I use EA+ once I activate full privileges?
Your official EA+ Identification Card will be mailed to you in your Welcome Packet as soon as you complete your enrollment. This customized I.D. lists the toll-free hotline. (You'll want to keep this I.D. in your wallet. Most people tuck it right next to their medical plan I.D. card.)
Then if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. EA+ will immediately jump in from there. It's very important to make sure that all family members are aware that you have EA+ in the event that you are unable to communicate with medical personnel.
5. What services does EA+ offer to me when I am planning a trip?
If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence - vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.
6. Who decides if I should be transported?
EA+'s medical team will make the determination after reviewing your medical records and may consult with the treating physician, if necessary.
7. In the case of a travel emergency, how long does it take EA+ to move me to another hospital?
This is determined on a case by case basis, depending on the location and the patient's specific condition. The member will only be moved to another hospital when the first hospital is not medically appropriate or following this initial evacuation, when the patient is stable enough for transportation home.
8. What if I see a doctor outside of the U.S. who will only accept cash?
EA+ can help you secure emergency cash transfers for unexpected medical bills, against your valid credit card.
9. Who is included under the Emergency Assistance Plus family plan?
As long as you sign up for the family plan, you may enroll all family members who meet the definition of dependent: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree. Children must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you.
10. Do my spouse and I have to be traveling together to be covered?
No. If you are enrolled in the family membership, then your spouse is protected by EA+ whether or not he or she is traveling with you. The family membership gives your spouse access to the exact same services as you.
11. I am the legal guardian of a handicapped adult child. Is he or she also covered under the family plan?
Yes, the family plan covers you, your spouse, and your dependent children through age 18, or through age 22 if enrolled as a full-time student in an accredited college, university, vocational or technical school, or at any age if for some reason you continue to be your child’s legal guardian.
12. What if I have my kids or grandkids traveling with me, will they be cared for?
Yes, if you are traveling with your minor kids or grandkids and you can't continue the trip, and the kids would be left alone due to your medical emergency, EA+ will coordinate and provide transportation home for them. If need be, EA+ will also provide a qualified escort to see they get home safely.
13. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be covered. Each family member must meet the definition of dependent.
14. If I am traveling alone will EA+ fly a family member to my bedside?
Yes, if you are hospitalized for an extended period of time and it is determined you would benefit from a person of your choice to be by your bedside, EA+ will coordinate and provide one round trip ticket for anyone you choose to come to your bedside, even if you are on the other side of the world.
15. What about my vehicle, will it be left stranded if I am flown home?
If your medical emergency stops you from driving your personal vehicle, including motorcycle or RV, back home and your companion can't drive it either, EA+ will get it back home for you, anywhere in North America.
16. I am not okay with having a stranger drive my RV home. Will EA+ pay for a family member to come to my location and drive me home in my RV?
If that is what you prefer, and as long as the EA+ medical team deems your medical condition is stable enough to travel as a passenger in your RV, yes, we will coordinate and provide for that.
17. Who is the Worldwide Rescue & Security?
For nearly 20 years, EA+ has been exclusively offered by Worldwide Rescue & Security, Inc. (WRS), a leading provider of emergency travel, rescue and security products to members of affinity clubs, loyalty groups, alumni associations, professional organizations, auto clubs and airline loyalty programs. WRS partners with top medical assistance companies to provide emergency related services to members. Learn more about adding EA+ to your organization’s benefit program.