1. How does EA+ work with my medical insurance?
EA+ is an important stop-gap between what your medical plan covers and emergency medical services most health insurance plans never cover. If you become sick or injured while traveling and are admitted to the hospital, EA+ provides for emergency medical evacuation, to get you to an appropriate facility if medically necessary, or home once you are discharged and have been deemed stable enough to travel. EA+ arranges for medical experts to oversee your treatment and even helps your loved ones stay informed with a 24-hour toll-free emergency relay service.
2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling soon. How can I gain access to my membership materials?
The fastest way to enroll is over the phone at 1-866-863-4460. Enrollments made over the phone are processed within 1 business day. If you provide(d) your email address at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3-4 business days of your enrollment being processed. If you need your Member Guide or Identification Card sooner, please call our Customer Service team at 1-800-500-0685 for assistance.
3. Are there any restrictions about which countries I can visit and still be covered?
Yes. If you are traveling in a country on the OFAC-sanctioned list, you are not covered by EA+. If you’re unsure of the status of a country you are planning to visit, call us before your trip to ensure you will be covered at your destination. Please visit www.emergencyassistanceplus.com/OFAC for a current list of countries with OFAC-sanctioned restrictions.
4. How do I use EA+ once I activate full privileges?
Your official EA+ Identification Card will be mailed to you in your Welcome Packet as soon as you complete your enrollment. This customized I.D. lists the emergency phone numbers to call. (You'll want to keep this I.D. in your wallet. Most people tuck it right next to their medical plan I.D. card.)
Then if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. EA+ will immediately jump in from there and begin monitoring your care. EA+ must make all the arrangements for you. It's very important to make sure that all family members are aware that you have EA+ in the event that you are unable to communicate with medical personnel.
5. What services does EA+ offer to me when I am planning a trip?
If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence - vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.
6. Who decides if I should be transported?
The EA+ medical team will make the determination after reviewing your medical records and may consult with the treating physician, if necessary.
7. In the case of a medical emergency, how long does it take for EA+ to move me to another hospital?
This is determined on a case by case basis, depending on the location and the patient's specific condition. The member will only be moved to another hospital when the initial hospital is not medically appropriate.
8. What if I see a doctor outside of the U.S. who will only accept cash?
EA+ can help you secure emergency cash transfers for unexpected medical bills, against a valid credit card.
9. Who is included under the Emergency Assistance Plus family plan?
As long as you sign up for the family plan, all family members who meet the definition of dependent are eligible for EA+ services: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree. Children must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you.
10. Do my spouse/domestic partner and I have to be traveling together to be covered?
No. If you are enrolled in the family membership, your spouse/domestic partner is protected by EA+ whether or not he or she is traveling with you. The family membership gives them access to the exact same services as you.
11. What if I have my kids or grandkids traveling with me, will they be cared for?
Yes, if you are traveling with your minor kids or grandkids and you can't continue the trip, and the kids would be left alone due to your medical emergency, EA+ will coordinate and provide transportation home for them. If need be, EA+ will also provide a qualified escort to see they get home safely.
12. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be provided. Each family member must meet the definition of dependent.
13. If I become hospitalized while I am traveling alone will EA+ get a family member to me?
Yes, if you are hospitalized and need to remain hospitalized and it is determined you would benefit from a person of your choice to be by your bedside, EA+ will coordinate and provide one round trip ticket for anyone you choose to come to your bedside, even if you are on the other side of the world.
14. What about my vehicle, will it be left stranded if I am flown home?
If your documented medical emergency stops you from driving your personal vehicle, including motorcycle or RV, back home and your companion can't drive it either, EA+ will get it back home for you, anywhere in North America.
15. I'd rather have someone I know drive my RV/vehicle. Can EA+ arrange for that?
If you prefer to have a friend or family member drive your vehicle, and the EA+ team deems your medical condition is stable enough to travel as a passenger in your RV, yes, we will arrange and provide to bring your friend or family member to your vehicle.