An Example of How EA+ Works
Donald and his wife Sharon were off to see their grandkids. Like most grandparents, they were thrilled to see their grandkids grow up. To see them develop their personalities, and interests. To listen to their stories. And, in turn, to see them listen, wide-eyed, to stories the "grown-ups" had to tell.
But alas, like for many grandparents today, the kids weren't close by. For Donald and Sharon it was a drive of 850 miles from their home in Sarasota, Florida. So, it was a couple of days on the road, there and back. But they didn't mind. The journey was pleasant enough. They took their time. And the prize at the end of it - time with the grandkids - made it all worthwhile.
They stopped for their first night at their favorite inn in Kennesaw, Georgia. At breakfast the next morning, Donald was feeling a little light-headed. He figured it was due to the upcoming excitement of seeing the grandkids. But then he began to feel some pain in his left arm. And then more pain in the center of his chest.
Sharon realized at once what was happening. Donald was having a heart attack! Sharon called 9-1-1. Within 15 minutes Donald was in an ambulance racing to the local hospital. Donald made it okay and was placed in Intensive Care. And then Sharon sat down in the Waiting Room... and thought, "Now what?"
But, luckily, Sharon didn't have to think too long. She and Donald had recently, signed up for Emergency Assistance Plus (EA+). And this proved to be their savior this day!
You'll understand what EA+ does when you see what happened next.
Sharon called EA+ toll-free to explain the emergency. EA+ immediately took over on Donald and Sharon's behalf. EA+'s medical experts spoke with the heart specialist at the hospital. They discussed Donald's condition and treatment and acted as a second opinion just to be sure Donald was getting proper care. By now Donald was stabilized and out of danger. But the trip was over. It was agreed by the treating physician that Donald still needed continuing long-term care which the hospital in Kennesaw couldn't provide. So it would be best for him to return home to Florida as soon as possible. But how?
It wasn't safe to let Donald drive; and Sharon wasn't able to. What's more, a nurse escort was medically necessary for Donald to return home safely.
So EA+ provided a nurse escort and promptly arranged a flight home for all three: Donald, Sharon, and the nurse. This included transport from the hospital to the plane; and from the plane to Donald's local hospital in Sarasota. All the while, the nurse monitored Donald’s vital signs, medication and oxygen levels.
EA+ took care of everything - even the stranded car. EA+ sent an experienced driver to pick it up at the inn in Kennesaw, then drive it (carefully!) the 533 miles back to Donald and Sharon's home in Sarasota.
All this was done at NO CHARGE to Donald and Sharon. EA+ took care of everything - the medical supervision by EA+'s medical experts, the nurse escort, Donald and Sharon's tickets home and the return of the car.
What could have been a nightmare for Donald and Sharon turned, instead, into just an inconvenience. With EA+'s help, Donald and Sharon were free to focus on Donald's recovery and NOT on the costs, or even the phone calls and planning, to pull this off.
EA+ did it all.
*Names changed for privacy.
This is only an outline of the plan’s features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read your EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Click here to view a sample of the EA+ Plan details. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.
All Southwest Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.
The EA+ benefit terms are determined by Worldwide Rescue & Security, Inc., who makes all determinations regarding the program. Southwest Airlines has no control over and accepts no responsibility for the terms and conditions of the program, the administration of the program or the scope of services provided.