An Example of How EA+ Works
Annette and her husband Mark had been planning this trip for years: a romantic 30-day cruise to the South Pacific. They’d explore some of the most idyllic places in Hawaii. Then sail on to Tahiti and the gorgeous islands of French Polynesia
Annette and Mark live in Albany, Oregon. The ship was leaving from San Diego, over 1,000 miles away. They decided to take a few extra days and drive — they’d get the chance to see some of California’s most famous attractions on the way.
After sightseeing along the coast, Annette and Mark reached San Diego. They were so excited to board the ship. This was the cruise of their dreams!
On the very first night at sea, Annette became ill. The ship’s doctor diagnosed double pneumonia and prescribed antibiotics, rest and fluids.
And then a bombshell: Annette and Mark had to stay in their cabin until they reached Hawaii!
While Annette tried to rest, Mark took out his Emergency Assistance Plus® card (“EA+®”). You’ll understand what EA+ does when you see what happened next ...
Mark called EA+ from the ship. EA+ immediately took over on Annette’s behalf. EA+’s medical experts spoke with the ship’s doctor. They discussed Annette’s condition and treatment and acted as a “second opinion” just to be sure she was getting the proper care.
EA+ evaluated whether Annette should be evacuated to the closest adequate hospital. But after speaking with Annette, Mark, and the ship’s doctor, EA+ was satisfied that Annette was getting proper care and not in any immediate danger.
When the ship docked in Hawaii, an ambulance took Annette to the closest hospital. Again, EA+ discussed Annette’s condition and care with the doctors. It was agreed Annette was out of danger but still needed to stay in the hospital.
Annette and Mark decided their trip was over. So what were they to do?
Again, EA+ stepped in to help. While Annette was hospitalized, Mark needed a place to stay. So EA+ arranged and paid for a hotel near the hospital. And just to be sure Mark was okay, EA+ also checked in with him every day.
And every day EA+ monitored Annette’s care and condition — just to be sure she was getting the treatment she needed. (Had she not been, EA+ would have moved her — at no cost to her or Mark — to a more suitable facility.) EA+ also provided daily updates to Annette and Mark’s family, so they knew how she was doing, and when she could return home.
When Annette was well enough to travel, EA+ booked and paid for both Annette and Mark to fly directly home to Oregon. Because Annette was still weak, EA+ made sure a wheelchair was waiting for her at the airport.
And what about their car, still in San Diego? EA+ sent an experienced driver to drive it (carefully!) the 1,018 miles back to their home in Albany, Oregon.
All this was done at no charge to Annette and Mark. EA+ covered EVERYTHING — the coordination, Mark’s hotel, the constant medical supervision by EA+’s medical experts, the daily updates, the return of Annette and Mark’s car, and their return flights home.
Annette’s illness could have been a nightmare for Annette and Mark. But with EA+’s help, they were free to focus on Annette’s recovery and NOT on the costs or stress of planning, to pull this off. EA+ did it all.
*Names changed for privacy.
* This is only an outline of the plan’s features. Please read your EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.