EA+
MileagePlus United
1-844-824-6688

Medical Emergency Assistance that goes beyond travel insurance for all Members

With our active lifestyles, it's critical to set up a solid back-up plan... to help you handle almost any crisis, particularly when you travel away from home.

Emergency Assistance Plus (EA+) is a crucial safety net that provides services your health and travel insurance generally will NOT cover. This includes:

Medical Evacuation

Medical Assistance

Assistance for Companions

Transportation Home

Risk Free 30-day Trial

EA+ HELPS YOU TRAVEL CONFIDENTLY

What would you do if you or your family needed emergency medical transportation due to a heart attack, stroke or allergic reaction and the current hospital was not able to appropriately treat you for your condition, or what if you just lost a prescription? Whether you are traveling across the state, across the country, or across the world and have a medical emergency, Emergency Assistance Plus gives you peace of mind with 24-hour emergency assistance.

You'll feel confident knowing that if you’re alone and become hospitalized, Emergency Assistance Plus will provide a loved one with emergency transportation straight to your bedside. Emergency Assistance Plus also covers return home expenses for your dependent children or grandchildren who are left unattended due to your medical emergency.

Emergency Assistance Plus offers over 20 travel services that are invaluable during a crisis:

Emergency medical evacuation to get you to the facility you need if you are traveling and your current facility is unable to provide appropriate medical care for your medical condition.

Vehicle return home after you have been hospitalized and are unable to drive due to your documented medical emergency.

Emergency cash transfers for unexpected medical bills, against your valid credit card.

Telephone assistance for lost or stolen travel documents.

Our no-obligation money-back guarantee allows you a full 30 day examination period. Wherever you go, Emergency Assistance Plus goes with you. Enroll Now and protect your loved ones today!


* This is only an outline of the plan’s features. Please read your EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

EA+ Helps Summer Vacationer

 
My wife and I went to Arizona to visit family and early into the trip I began to experience severe abdominal pain. We went to the hospital and I was admitted for an emergency colectomy. The procedure lead to a total of four weeks recovery over two different hospitals... read more
Kevin Mathers
Durham, NC
 

HOW EA+ HELPS YOU HANDLE EMERGENCIES

Why face an emergency alone or waste time searching the internet late at night?

EA+ automatically steps in to help you with more than 20 emergency and medical services... to help you focus on your recovery and NOT on the costs (or even details like lining up second opinions or flying a loved one home). Take a look at everything EA+ does for you:

MEDICAL EVACUATION

  • Emergency Medical Monitoring by an EA+ medical expert to make sure you get the best care in a medical emergency.
  • Air Ambulance or Emergency Medical Evacuation if deemed medically necessary to get you to a more appropriate medical facility quickly if your current facility can’t properly treat your medical condition.
  • Medical Specialist sent to you if your condition can’t be evaluated by phone and you cannot be moved and local treatment is unavailable.
  • Continuous Updates to a designated family member and/or a physician to keep them informed during your medical emergency.

MEDICAL ASSISTANCE

  • Transfer of Insurance Information to Medical Providers to assist with admission and to ensure your medical care is not delayed or denied.
  • Cash Advance for Medical Payments paid directly to the hospital or physician against your valid credit card to keep your medical care going.
  • Prescription Replacement Assistance if your medications are lost or stolen.
  • 24-Hour Doctor/ER/Dentist/Attorney Locator Assistance to help you quickly find a professional no matter where you are in the world.
 

ASSISTANCE FOR COMPANIONS

  • One Round-Trip Economy-Class Airline Ticket to bring a loved one to your bedside if you’re traveling alone and become hospitalized.
  • Hotel Room for Convalescence coordinated and provided for your traveling companion while you are hospitalized awaiting Transportation After Stabilization.
  • Airfare Home for Dependent Children or Grandchildren who are left unattended if you’re unable to care for them due to your hospitalization.
  • Emergency Message Forwarding Assistance if you are unable to reach a family member or traveling companion during an emergency.
  • Pet Care and Return Home Assistance if you’re traveling with a pet and cannot care for them due to an accident or illness.
  • Ticket Home for up to three (3) Traveling Companions if you are evacuated, transported home or pass away while away from home.

TRANSPORTATION HOME

  • Transportation Home after hospitalization via a one-way airline ticket, coordinated and provided by EA+.
  • Nurse Escort provided if deemed medically necessary to help ensure you get proper medical care during your trip home.
  • Return of Deceased Remains service to bring your body home if you pass away while traveling.
  • Hotel or Convalescence Stay After Hospitalization coordinated and provided if you are traveling away from home and have been discharged from a hospital and are awaiting medical clearance to travel home under Transportation After Stabilization.
  • Vehicle Return if you can’t drive your vehicle back home because your medical condition prohibits it AND your companion can’t drive it either.

OTHER VITAL TRAVEL ASSISTANCE AVAILABLE TO EA+ MEMBERS INCLUDES:

  • Destination Intelligence regarding weather, travel, health, inoculations, travel restrictions, and special events.
  • Real-time Security Intelligence in the event you feel threatened by political unrest, social instability, weather conditions, or health hazards.
  • No Limit Emergency Cash Transfer Assistance (against your valid credit card) if cash, credit cards, or traveler’s checks are lost or stolen.
  • Lost Luggage Assistance helps you track down any lost luggage, personal items or documents.
  • Document Replacement Assistance if important documents like your passport, driver’s license, or birth certificate are lost or stolen during your trip.
  • Language Interpretation Assistance to connect you with an interpreter over the phone if you’re traveling in a foreign country and require translation assistance for medical emergencies.
  • Assistance Making Flight Arrangements, securing visas, and with other logistics if you decide to leave a threatening situation.

* This is only an outline of the plan’s features. Please read your EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

Member Only $169.00
 Non Member Price: $259.00
Member & Family $189.00
Non Member Price: $279.00

EA+ Guarantees:

Full coverage for yourself - regardless of your health you cannot be turned down

Full coverage for your family - with a Family Membership, spouse and dependent children cannot be turned down

Earn 1,200 AAdvantage miles upon enrollment and every year you renew

30 Day Risk Free Trial - cancel within 30 days, before utilizing the services, and your entire payment will be refunded

Terms:

There are many ways EA+ helps protect you from medical mishaps. But to keep the price reasonable, there are some restrictions you should know about. For example, your trip must be for reasons other than medical. You're not covered if your trip is just for treatment at a distant clinic or hospital. Also, EA+ is not a substitute for your medical insurance. Your regular insurance pays for your medical care. EA+ provides for all the extra services described in these materials. These help ensure you get an accurate diagnosis and proper ongoing care. Plus, EA+ helps make sure you get home quickly and safely if need be. And because EA+ is a membership, there are no claims for reimbursement — we make all of the arrangements for you!

* This is only an outline of the plan’s features. Please read your EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

Emergency Assistance Plus® and EA+® are trademarks belonging to Worldwide Rescue & Security, Inc., and are used with permission.

 

About EA+

EA+ provides medical and travel assistance, by supplying travelers with emergency protection and services when they are away from home. Our global response center is part of a network that offers customized medical, security and travel assistance to more than 10 million travelers 24 hours a day, 365 days a year.

Our provider is the US affiliate of the International Assistance Group, the largest network of medical assistance providers world-wide. This collaborative network delivers 60 medical and travel assistance companies with response centers worldwide on 6 continents, and access to over 1,500 air ambulances throughout the world.

The expert staff available to our members is experienced in directing and advising in any given situation. Our in-house medical teams of doctors, nurses and emergency physicians, qualified in an extensive range of specialties, deliver best practice referral, advisory and medical case management services.

This experienced, multi-lingual team will manage more than 7,000 medical cases this year assuring that members receive appropriate medical care, no matter their destination and that they are transported home in a safe and timely manner. With such resources EA+ is able to satisfy today's unique travel demands while delivering remarkable service.

For more than 20 years, EA+ has been endorsed by many nationally recognized organizations. EA+ is offered by Worldwide Rescue & Security, Inc. (WRS). WRS is the leading provider of emergency travel protection and rescue and security products to members of affinity organizations, alumni associations, auto clubs and airline loyalty members. WRS partners with the top medical assistance companies to provide our members emergency services. WRS is part of AGIA Affinity Services, Inc., and together have over 50 years experience providing products and services to our members during times of need. WRS works closely with each of these entities to provide our EA+ members with a positive customer experience, working to successfully fulfill our product promise.

EA+ is committed to getting you the help you need, when you need it and getting you back home.

Our Service

Customized medical, security and travel assistance 24 x 7, 365 days a year

Access to a network of 32 medical assistance companies located over 5 continents

53 response centers throughout the world

Access to over 1500 air ambulances worldwide

Medical teams responsible for continual monitoring of travelers around the world receiving medical attention

Expert staff focused on delivering a quality service

Over 70 languages spoken

In depth knowledge of local cultures and procedures

Effectively respond to over 85,000 calls daily

Endorsed by nationally recognized organizations

Frequently Asked Questions and Answers

  1. How does EA+ work with my medical insurance?
  2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling tomorrow. How can I gain access to my membership materials?
  3. Are there any restrictions about which countries I can visit and still be covered?
  4. How do I use EA+ once I activate full privileges?
  5. What services does EA+ offer to me when I am planning a trip?
  6. Who decides if I should be transported?
  7. In the case of a travel emergency, how long does it take EA+ to move me to another hospital?
  8. What if I see a doctor outside of the U.S. who will only accept cash?
  9. Who is included under the Emergency Assistance Plus family plan?
  10. Do my spouse and I have to be traveling together to be covered?
  11. I am the legal guardian of a handicapped adult child. Is he or she also covered under the family plan?
  12. What if I have my kids or grandkids traveling with me, will they be cared for?
  13. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?
  14. If I am traveling alone will EA+ fly a family member to my bedside?
  15. What about my vehicle, will it be left stranded if I am flown home?
  16. I am not okay with having a stranger drive my RV home. Will EA+ pay for a family member to come to my location and drive me home in my RV?
  17. Who is the Worldwide Rescue & Security?

  1. How does EA+ work with my medical insurance?

    EA+ is an important stop-gap between what your medical plan covers and emergency medical services most health insurance plans never cover. EA+ provides for emergency medical or ambulance evacuation, to get you to a medically appropriate facility if medically necessary or home once you are stable for travel after your medical emergency. It arranges for medical experts to oversee your treatment and even helps your loved ones stay informed with a 24-hour toll-free emergency relay service.

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  2. I’d like to enroll in Emergency Assistance Plus, but I’m traveling tomorrow. How can I gain access to my membership materials?

    It takes 1 business day to process an enrollment over the phone or online. If you provide(d) your email address at the time of enrollment, you will receive a Welcome Email with a Temporary I.D. card within 3 business days of enrollment. If you need your Member Guide or Identification Card sooner, please call our Customer Service team at the number at the top of this page for assistance.

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  3. Are there any restrictions about which countries I can visit and still be covered?

    Yes. If you are traveling in a country on the OFAC-sanctioned list, you are not covered by EA+. If you’re unsure of the status of a country you are planning to visit, call us before your trip to ensure you will be covered at your destination. Please visit www.emergencyassistanceplus.com/OFAC for a current list of countries with OFAC-sanctioned restrictions

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  4. How do I use EA+ once I activate full privileges?

    Your official EA+ Identification Card will be mailed to you in your Welcome Packet as soon as you complete your enrollment. This customized I.D. lists the toll-free hotline. (You'll want to keep this I.D. in your wallet. Most people tuck it right next to their medical plan I.D. card.)

    Then if you're suddenly faced with an emergency when you're traveling away from home, just call the emergency number located on the back of your I.D. card, which is available 24 hours a day, 365 days a year. EA+ will immediately jump in from there. It's very important to make sure that all family members are aware that you have EA+ in the event that you are unable to communicate with medical personnel.

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  5. What services does EA+ offer to me when I am planning a trip?

    If you want help before your trip, EA+ will get you the latest details on consular services, inoculations, visas and travel advisories. Then, anytime during your trip, you can call EA+ for up-to-date Security Intelligence - vital if you feel threatened by political or social unrest, bad weather, or any environmental hazards.

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  6. Who decides if I should be transported?

    EA+'s medical team will make the determination after reviewing your medical records and may consult with the treating physician, if necessary.

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  7. In the case of a travel emergency, how long does it take EA+ to move me to another hospital?

    This is determined on a case by case basis, depending on the location and the patient's specific condition. The member will only be moved to another hospital when the first hospital is not medically appropriate or following this initial evacuation, when the patient is stable enough for transportation home.

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  8. What if I see a doctor outside of the U.S. who will only accept cash?

    EA+ can help you secure emergency cash transfers for unexpected medical bills, against your valid credit card.

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  9. Who is included under the Emergency Assistance Plus family plan?

    As long as you sign up for the family plan, you may enroll all family members who meet the definition of dependent: your spouse (to include legally recognized domestic partner); your unmarried children from birth and through age 18; or through age 22 if enrolled as a full-time student in an accredited college, university, vocational, or technical school; and children whose support is required by a court decree. Children must be primarily dependent on you for support and maintenance and must live in a parent-child relationship with you.

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  10. Do my spouse and I have to be traveling together to be covered?

    No. If you are enrolled in the family membership, then your spouse is protected by EA+ whether or not he or she is traveling with you. The family membership gives your spouse access to the exact same services as you.

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  11. I am the legal guardian of a handicapped adult child. Is he or she also covered under the family plan?

    Yes, the family plan covers you, your spouse, and your dependent children through age 18, or through age 22 if enrolled as a full-time student in an accredited college, university, vocational or technical school, or at any age if for some reason you continue to be your child’s legal guardian.

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  12. What if I have my kids or grandkids traveling with me, will they be cared for?

    Yes, if you are traveling with your minor kids or grandkids and you can't continue the trip, and the kids would be left alone due to your medical emergency, EA+ will pay to send them home. If need be, EA+ will also provide a qualified escort to see they get home safely.

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  13. If my whole family is caught in a medical emergency, are you able to provide evacuation service for all of us?

    If a family membership was purchased and if the whole family medically requires transportation from a medically inappropriate to an appropriate facility, this service will be covered. Each family member must meet the definition of dependent.

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  14. If I am traveling alone will EA+ fly a family member to my bedside?

    Yes, if you are hospitalized for an extended period of time and it is determined you would benefit from a person of your choice to be by your bedside, EA+ will coordinate and provide one round trip ticket for anyone you choose to come to your bedside, even if you are on the other side of the world.

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  15. What about my vehicle, will it be left stranded if I am flown home?

    If your medical emergency stops you from driving your personal vehicle, including motorcycle or RV, back home and your companion can't drive it either, EA+ will get it back home for you, anywhere in North America. If you were renting a car, EA+ will ensure it gets returned.

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  16. I am not okay with having a stranger drive my RV home. Will EA+ pay for a family member to come to my location and drive me home in my RV?

    If that is what you prefer, and as long as EA+ medical team deem your medical condition stable enough to travel as a passenger in your RV, yes, we will coordinate and provide for that.

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  17. Who is the Worldwide Rescue & Security?

    For nearly 20 years, EA+ has been exclusively offered by Worldwide Rescue & Security, Inc. (WRS), a leading provider of emergency travel, rescue and security products to members of affinity clubs, loyalty groups, alumni associations, professional organizations, auto clubs and airline loyalty programs. WRS partners with top medical assistance companies to provide emergency related services to members.

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Contact EA +

New Plan Enrollment/
Sales inquiries
1-844-824-6688(toll-free)
 
Emergency Assistance
1-866-816-2073 (toll-free)
1-603-328-1752 (collect)
 
Customer Service/
Billing inquiries
1-844-824-6688(toll-free)
 
 
Mail
EA+ Office of Administration
PO Box 9887
Phoenix, AZ 85068
 
 
My Account
My Account offers you the ability to securely manage your account
including making a payment and updating your personal information.

An Example of How EA+ Works

Annette and her husband Mark had been planning this trip for years: a romantic 30-day cruise to the South Pacific. They’d explore some of the most idyllic places in Hawaii. Then sail on to Tahiti and the gorgeous islands of French Polynesia

Annette and Mark live in Albany, Oregon. The ship was leaving from San Diego, over 1,000 miles away. They decided to take a few extra days and drive — they’d get the chance to see some of California’s most famous attractions on the way.

After sightseeing along the coast, Annette and Mark reached San Diego. They were so excited to board the ship. This was the cruise of their dreams!

On the very first night at sea, Annette became ill. The ship’s doctor diagnosed double pneumonia and prescribed antibiotics, rest and fluids.

And then a bombshell: Annette and Mark had to stay in their cabin until they reached Hawaii!

While Annette tried to rest, Mark took out his Emergency Assistance Plus® card (“EA+®”). You’ll understand what EA+ does when you see what happened next ...

Mark called EA+ from the ship. EA+ immediately took over on Annette’s behalf. EA+’s medical experts spoke with the ship’s doctor. They discussed Annette’s condition and treatment and acted as a “second opinion” just to be sure she was getting the proper care.

EA+ evaluated whether Annette should be evacuated to the closest adequate hospital. But after speaking with Annette, Mark, and the ship’s doctor, EA+ was satisfied that Annette was getting proper care and not in any immediate danger.

When the ship docked in Hawaii, an ambulance took Annette to the closest hospital. Again, EA+ discussed Annette’s condition and care with the doctors. It was agreed Annette was out of danger but still needed to stay in the hospital.

Annette and Mark decided their trip was over. So what were they to do?

Again, EA+ stepped in to help. While Annette was hospitalized, Mark needed a place to stay. So EA+ arranged and paid for a hotel near the hospital. And just to be sure Mark was okay, EA+ also checked in with him every day.

And every day EA+ monitored Annette’s care and condition — just to be sure she was getting the treatment she needed. (Had she not been, EA+ would have moved her — at no cost to her or Mark — to a more suitable facility.) EA+ also provided daily updates to Annette and Mark’s family, so they knew how she was doing, and when she could return home.

When Annette was well enough to travel, EA+ booked and paid for both Annette and Mark to fly directly home to Oregon. Because Annette was still weak, EA+ made sure a wheelchair was waiting for her at the airport.

And what about their car, still in San Diego? EA+ sent an experienced driver to drive it (carefully!) the 1,018 miles back to their home in Albany, Oregon.

All this was done at no charge to Annette and Mark. EA+ covered EVERYTHING — the coordination, Mark’s hotel, the constant medical supervision by EA+’s medical experts, the daily updates, the return of Annette and Mark’s car, and their return flights home.

Annette’s illness could have been a nightmare for Annette and Mark. But with EA+’s help, they were free to focus on Annette’s recovery and NOT on the costs or stress of planning, to pull this off. EA+ did it all.

*Names changed for privacy.

* This is only an outline of the plan’s features. Please read your EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.

30-Day Risk Free Trial

Register for Emergency Assistance Plus (EA+) today and your permanent EA+ Identification Cards will arrive with your plan information packet in the mail. Take 30 days to review the EA+ program at your convenience. If you're not fully satisfied for any reason just call us at 1-844-824-6688 and you will receive a full refund as long as you have not used the services.

Your 1,200 AAdvantage miles will be awarded after your 30 day review period.

American Airlines reserves the right to change the AAdvantage® program and its terms and conditions at any time without notice, and to end the AAdvantage® program with six months notice. Any such changes may affect your ability to use the awards or mileage credits that you have accumulated.

Unless specified, AAdvantage® miles earned through this promotion/offer do not count toward elite-status qualification or AAdvantage Million MilerSM status. American Airlines is not responsible for products or services offered by other participating companies. For complete details about the AAdvantage® program, visit aa.com/AAdvantage. American Airlines, AAdvantage, the Flight Symbol logo and AAdvantage Million Miler are trademarks of American Airlines, Inc.