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Customer Testimonials


EA+ Helps Summer Vacationer

“Our summer vacation to Wyoming was cut short when I fell off my horse. We were traveling with friends to enjoy the Wyoming summer and some horseback riding. Unfortunately, the fall left me with six broken ribs and a punctured lung. My husband called EA+ representatives for assistance in returning us home to Nebraska. After discussing the case with an EA+ Physician Advisor, the attending physician advised against air travel with concerns about changes in air pressure and the affect it would have on my injured lung. Having driven up in our friends’ truck, there was no comfortable way to transport me back home. The EA+ Coordinator offered to help us rent a vehicle that would allow me to recline comfortably and safely for the six to eight hour drive home. Thankfully, it was determined that I did not require readmission to a hospital in Nebraska. My husband was able to drive me home safely, leaving our horses with our friends in Wyoming.”
— Kathy Wright, Santa Barbara, CA

EA+ Assists Family After Car Crash

“Our family vacation quickly became a tragedy when the car we were riding in was broadsided as we traveled from the airport to our hotel. Barely having arrived in Orlando, we soon found ourselves in the emergency room of the local hospital. Thankfully, my two children were unharmed in the accident, but tragically my husband had been killed. I suffered from facial cuts and bruises and required surgery on my arm.
My sister-in-law contacted the EA+ Coordinators for assistance. The EA+ Coordinator offered to help with returning my husband’s body to our home in California, while continuing to monitor my medical condition.
I was shortly released from the hospital and we returned home to California. EA+ Coordinators continued to monitor the situation, making arrangements between funeral homes to transport my husband’s body. Never did I think that our EA+ coverage would help us out so much.”
— Amy Thomas, Santa Cruz, CA

EA+ Helps Victim of Brain Meningitis

“While vacationing in Maine, I suffered from a severe headache. My visit to the emergency room was just in time, as I was diagnosed with a bleeding brain and meningitis. Unfortunately, my health continued to deteriorate, and I soon became paralyzed. The extensive rehabilitation that I required would take months. Four weeks after I was initially admitted to the hospital, my wife decided it was time to return home to Louisiana, so she called the EA+ Coordinators for assistance.
The best way to transport a paralyzed patient from Maine to Louisiana was by air ambulance. EA+ Coordinators made arrangements with an air ambulance company for my wife and I to return to Louisiana. There, I continued with the rehabilitation in the familiar environment of my hometown.”
— Ben Simpson, Bossier City, LA

EA+ Drove My RV Home

“While I was vacationing in Texas, I got hit by a car while riding my bicycle. Fortunately, the only injury I received from the incident was a broken collar bone. This injury prevented me from driving my RV back home, so I called the EA+ Coordinators for help. The Assistance Coordinators made flight arrangements for the return trip and coordinated for my RV to be returned to Illinois. Once back home, I called to thank the EA+ Coordinators that offered me assistance. I was very grateful and I look forward to my next trip, knowing that I don’t have to worry about anything with my EA+ coverage.”
— John Manson, Springfield, IL

EA+ Supports a Life-Critical Operation

“When a blood clot was found in my brain while we were vacationing in Michigan, I had to undergo an emergency surgery immediately. After the surgery, my wife contacted the EA+ Coordinators for help in returning us home to Texas. Once the doctors determined that I was healthy enough to fly home, EA+ Coordinators made travel arrangements for us. Although the EA+ Coordinators made sure to make arrangements for our car to be returned to Texas, we had our son drive it back. We made it back home safely, thanks to the EA+ Coordinators that made everything so easy on us.”
— Andrew Mason, San Antonio, TX

EA+ Helps with the Flu

“Our annual road trip to enjoy springtime in the Appalachians was cut short when my husband was hospitalized for a stomach virus and dehydration. Due to the long journey, the treating physician did not recommend that my husband and I drive our van home. Instead, I called the EA+ Coordinators for help. They went into action, making flight arrangements for us to return to Massachusetts. While our EA+ services also provided for coordination of vehicle return, we decided that a family friend would drive the van home.”
— Beverly Johnson, Boston, Massachusetts