Emergency Assistance Plus and AGIA Respect Your Privacy
Protecting your privacy is very important to us. Members like you have trusted us with their insurance needs for over 50 years, and we take our obligation to safeguard and secure your personal information very seriously. We want you to understand how we protect your privacy and when we collect and use your information.
Table of Contents
- Summary
- The Information We Collect
- Information We Obtain From You
- Information About Your Transactions
- The Information We Disclose
- Confidentiality and Security
- Additional Information for Our Website Users
- Changes to This Privacy Policy
- What to Do If You Have Privacy or Security Concerns
Summary
This summary tells you the basics of our privacy commitment to you—how we collect and use your information, how we protect it and who can see it. You should read the entire privacy policy below for full details.
- We obtain personal information from you directly, from your transactions with us, and from third parties such as state motor vehicle departments.
- We will not sell your information to third parties.
- Any third parties who perform services for us are required to safeguard any customer information and may only use it in connection with performing those services.
- We extensively secure and limit access to your information.
- We protect information about potential, current, and former policyholders.
The Information We Collect
Non-public personally identifiable information ("Information") is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.
Information We Obtain From You
During the quoting, application or claims handling processes you may give us Information such as your:
- name
- address
- phone number
- email address
- credit card number
- date of birth
If you gave us your email address, AGIA may use it from time to time to notify you of such things as new services, special offers, or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may select the “unsubscribe” link at the bottom of any AGIA email you receive.
Information About Your Transactions
We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, and coverage.
The Information We Disclose
Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your plan description.
We use this Information to process and service your coverage; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current members.
Following are some examples of how we may disclose Information:
We must exchange Information about you with our agents and other persons who are or will become involved in processing your application and servicing your coverage or any claims you may make.
We may share Information with persons or organizations that we have determined need the Information to perform a business, professional or insurance function for us. These include businesses that help us with administrative functions.
We may also share your Information for other permitted purposes, including:
- with our reinsurers;
- with insurance-support organizations that detect and prevent fraud;
- with medical professionals or institutions in order to verify coverage or conduct operations or services audits;
- if ordered by a subpoena, search warrant or other court order.
Confidentiality and Security
We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic and procedural safeguards to protect your Information from unauthorized access by third parties.
Additional Information for Our Website Users
We continuously improve Emergencyassistanceplus.com. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make emergencyassistanceplus.com an easy place to do business. Our tools may gather data such as what browser a person uses or even what pages are most popular.
We use cookies to improve your experience while using Emergencyassistanceplus.com. Cookies are small files that are stored on your computer. They do not contain any personally identifiable information about you. They help us personalize your experience when you return to our website, and they are required for certain portions of our website. Most browsers let you determine whether or not you accept our cookies. If you don’t use cookies, you won’t be able to use certain Emergencyassistanceplus.com features.
Emergencyassistanceplus.com may place small pieces of computer code (embedded objects) on our pages to help our advertising partners count how many customers they referred to our site. We may use these objects to track how many referred customers actually get a policy price quote. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects don’t collect any personally identifiable information about you.
We also provide some links to third-party websites that are not owned by AGIA. AGIA has no control over their privacy practices and assumes no responsibility in connection with your use of their websites. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.
Changes to This Privacy Policy
We may modify our privacy policy from time to time. The most recent version is always posted at Emergencyassistanceplus.com.
What to Do if You Have Privacy or Security Concerns
If you have a concern about privacy or security at AGIA, we want to hear about it by mail or email.
Please write to us at:
Privacy Administration
Emergency Assistance Plus
c/o AGIA
1155 Eugenia Place
Carpinteria, CA 93013-2062
or email us at info@emergencyassistanceplus.com.
The Effective Date of the revised Privacy Policy is July 12, 2007